Switched On Families. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Scan complete, Tap continue. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Start the scan. Hi there @LFC383 . Wait 2 mintues for Scan. . Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Our new WiFi Max service allows you to have up to 3 pods. We stay in an old house with thick concrete walls built circa 1937. 500. Tap Add a room, Tap the room you're in. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. My Virgin Media App. Wi-Fi Blackspots - How to order a Wi-Fi pod. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Kind regards. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Tap Start the scan. Networking and WiFi. However they can be chargeable depending what package you on. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Manage Your Account. However it will be chargeable if your on a lower tariff. Tap Add a room, Tap the room you're in. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. QuickStart, set up and connections. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. . Re: WiFi Pods order. The Virgin Media Connect app is the control unit for your WiFi. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Please have a look here. Either wait here for a mod to reply which could take a while or call VM. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. . Account - Cable. And that’s not all – if you’re a. . I loose WiFi connection completely from half way down my hallway and need the signal to. However, this can take up to 24 hours to be updated. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. The home scan feature will guide you from room to room to. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. However, it’s worth pointing out that the. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. I know I have. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. Scan complete, Tap continue. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Phone. Add a Comment. Home Phone. TV. Watch the video below to find out how, and then read on for more. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. . Then Start the scan again. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. However, I don't have any options for ordering a Pod through the app. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Virgin Media; My Virgin Media; Shop; Help;. Tap Order a WiFi Booster if an option. Sorry to hear that you've been unable to order your pod via connect app. To install a. If the scan picks up that you need a pod it will allow you to order some. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. They are free on Volt, 1GB or Oomph bundles. The pods can only be sent out one at a time too. Networking and WiFi. Sign in . Please remain in contact there and we will do our best to help. I will send a private message - watch out for the purple envelope. Scan complete, Tap continue. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. If that doesn’t do the job, we’ll send you up to a total of 3. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. If you which to go through the diagnostic process for this, I will send you a private me. Scan complete, Tap continue. QuickStart, set up and connections. We're here to help. Smart Wi-Fi Pod Support. If so, Tap Optimise. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. • While connect to WiFi, Tap I’m ready. Virgin Media Community. Manage Your Account. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. • Tap Add a room, Tap the room you're in. Please look out for the purple envelope in the top right of your screen. Account - Mobile. 0 Kudos. Hm I did this through the app but was never walked through ordering the pods. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. • While connect to WiFi, Tap I’m ready. any help would be. However, it’s worth pointing out that the. I had my broadband installed on Sat March 4th. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Wait 2 mintues for Scan. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. While connect to WiFi, Tap I’m ready. Wait 2 mintues for Scan. on 17-06-2022 22:08. Pick a category to get started. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. I don't understand how to order a Wi-Fi pod. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. You can only order one at a time a week apart. TV on the go. You can get your 1st one by signing up to WiFi max. Account - Mobile. Then Start the scan again. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. Account - Cable. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Please look out for the private message and we can get. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Virgin Phone Switchover. i don't have time to sit on a call to customer service for an hour. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. So you need to prove that you can't get 30 Mbps (3. Tried chat via connect app but says it's all busy and to try later. The pods can only be sent out one at a time too. i need to order a pod. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. QuickStart, set up and connections. I have a volt M200 package. Re: Order WiFi pods. Options. I will send a private message - watch out for the purple envelope inviting you in. Tap Start the scan and then. Called the customer services number and after going through multiple menus was sent a link that did not work. While connect to WiFi, Tap I’m ready. And sorry that you require a pod. 🌞QuickStart, set up and connections. Thanks for posting and welcome back to the community. My Virgin Media. Can anyone advise please? We’ve ran several scans using the app of our home. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Please let us know if you need any further help and we will be happy to assist. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Tap Start the scan. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Tap Start the scan. Then Start the scan again. Virgin TV 360. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. Then Start the scan again. The pods can only be sent out one at a. This will be. Then Start the scan again. 3 weeks ago. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. A couple parts of house have very poor signal. Security matters. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Options. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. It is not coming up on the virgin connect site. The best way to get a pod order is download the Virgin Connect app, from here do a scan. VM will only send out one at a time, and there must be at least 7 days before ordering each one. The best way to get a pod order is download the Virgin Connect app, from here do a scan. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Phone. I have also been told to message via the live chat on the app but no one appears to be res. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. an hour ago. Have replied to your PM and awaiting your response. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Wi-Fi Pods. The pods are only free for volt customers and 1gig service. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. QuickStart, set up and connections. Pod will need reactivating on the New Hub - on your account so. Is this correct, if so is there anybody that can help. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. It is not great - often the reconnections drop out or can't be made. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Networking and WiFi. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. you can order a WiFi Pod online – just run a test on your services first. The best way to get a pod order is download the Virgin Connect app, from here do a scan. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Sorry to hear that you've been unable to order your pod via connect app. The signal is great at the front of the house but very poor at the rear. Then Start the scan again. Tap Start the scan. They are free on Volt, 1GB or Oomph bundles. • Then Start the scan again. Hi stiffers . My Virgin Media App. Billing and payments. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Security matters. Stream from Virgin Media. Hello, I wonder if someone can help me to order my first WiFi pod please. At least 30Mbps download speeds in every room or £100 one-off credit. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. 0 Kudos. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. . WiFi Pod ordering shambles. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The WiFi signal needs boosting upstairs. Thanks newapollo. 0 Kudos. Networking and WiFi. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Gaming Support. a month ago. This promotion means you won’t pay the usual setup fee of £35. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Networking and WiFi. Broadband. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. I will send a private message - watch out for the purple envelope. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. It's up to three in total depending upon coverage. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Then Start the scan again. Tried chat via connect app but says it's all busy and to try later. --------------------. Broadband, TV and Landline offers. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. . Please try following the instructions <<< here >>>. TV on the go. Please let me know how you get on. Excludes broadband faults and broadband network outages. · Then Start the scan again. on 24-04-2023 10:57. 0 Kudos. Thank you for posting about your issues with the Wi-Fi Pod. There's areas of my house that get no wifi signal. I have arranged for your 2nd pod to be delivered and you can track this online. Our new WiFi Max service allows you to have up to 3 pods. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. 0 Kudos. Our new WiFi Max service allows you to have up to 3 pods. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Due to this, we are only able to offer limited help. Just buy a Wireless Repeater ! - 5403097. · While connect to WiFi, Tap I’m. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Home Phone. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Stay safe online. Please try following the instructions <<< here >>>. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. 1 Kudo. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. We apologise for any frustration this experience may have caused. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. I would like to place the order for you so I am going to pop you over a private message to take a few more details. Tap Start the scan. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. on 17-07-2023 18:24. on 24-04-2023 10:57. 1 ACCEPTED SOLUTION. Technical assistance just gets an AI that assumes there's a fault. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Tap Start the scan. Add a Comment. If the scan picks up that you need a pod it will allow you to order some. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Speak soon, Nat. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. Thanks, Look out for the envelope in the top right-hand corner. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. QuickStart, set up and connections. Start the Scan (do this. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. . Phone. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. I have merged them now. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Not ideal when the Connect app only occasionally decides to recognise the hub. Hi @Pinkle89 thanks for getting back to us. Seems to be a common problem. While connect to WiFi, Tap I’m ready. Then Start the scan again. I have merged them now. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. I'm going round in circles trying to get a pod online or within the My Connect app. · While connect to WiFi, Tap I’m. Wait 2 mintues for Scan. Tap Optimise WiFi now if an option. Scan complete, Tap continue. TiVo. However they can be chargeable depending what package you on. If you have no luck with the app you can call 0800 064 3850 to order. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Tuning in. Networking and WiFi. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. While connect to WiFi, Tap I’m ready. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. · While connect to WiFi, Tap I’m ready. V6. Reply. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. However they can be chargeable depending what package you on. Here you can change your network name (SSID) and password, choose which. Signal does not reach my bedroom. Regards. I presume I'm on WiFi max because my package is the 1gig volt. Scan complete, Tap continue. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Tap Add a room, Tap the room you're in. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. You can order WiFi pods from the Virgin Media Connect app. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Forum; Apps. Check your broadband service. Stream from Virgin Media. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. Networking and WiFi. Then Start the scan again. Switched On Families. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. . Forum; Apps. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. I was advised I could order one free through the connect app but not seeing an option to do so. WiFi Pods and Boosters. . Wait 2 mintues for Scan. Clicking on Chat to us now does nothing. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Account - Cable. Tap Add a room, Tap the room you're in. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Up to 3 WiFi Pods if needed. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. I found out there should be an isolation box. Networking and WiFi. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection.